Fractional Solutions

Training and Development Systems

Training and development is a large topic, but it comes down to this: Does your team have all the information they need to be successful? The rest is details.

Every training and development system we build has three central components.

First, role-based competency standards and growth paths. We define what good looks like in each role, and how people build mastery of the work and the skills to lead. That way, your team members and leaders know how to grow and move across your organization.

Second, clear training content, delivered when people need it, in the format that works best: self-led, supervisor-led, or both. Every program centers on your day-to-day operations: how the work gets done and how problems get solved. We build it with you and your internal experts, for your operation and your roles. It covers the skills, tools, and values your people couldn’t have picked up in school or a previous job.

Third, learning tracking and action plans. Simple tracking dashboards show who has finished training and how their skills are developing, so you can spot and fix readiness gaps and compliance risks.

We deliver training materials your people find relevant and easy to use, that update and scale easily.

Let’s talkCase studies

What to expect

  1. 1
    We get to know your current training and development challenges and goals

    Our intake includes a review, where applicable, of your current training and development:

    • Team
    • Technology
    • Vendors
    • Content
  2. 2
    We design your training and development solution with the level of technology and personnel needed.
    Technology
    Build
    • New system
    • Integrations
    Update
    • Configuration
    • Data cleanup
    Personnel
    Level
    Lead, support
    Availability
    Full-time, fractional
    Duration
    Hours or days, months, year+
  3. 3
    We agree on a timeline and get to work

    We run or support your training and development operation, communicating and recalibrating as we go.

Our promises

  • Free audit

    Complete our intake form and we’ll share a free audit with some initial recommendations, within 7 business days.

  • Get started fast

    Solutions ready in as little as 30 days

  • Scale as you go

    Just the right amount of support at every stage

  • Satisfaction guaranteed

    If we don’t meet your expectations, we’ll help you find another vendor.

Who it's for

Engage consistently where it's hardest.

Organizations in motion

Startups, expansions, pivots, acquisitions.

Information on repeat

Onboarding, check-offs, refreshers, recertifications.

High turnover

Seasonal, part-time, contract, temporary.

Always someone new

Constant onboarding into complex, high-stakes work.

Frontline, desk-less teams

Retail, manufacturing, healthcare, logistics, hospitality, and more.

Multiple locations

Corporate standards and regional exceptions at scale.

Content in mixed formats

Videos, documents, e-⁠learnings, huddles, checklists, vendor content, and more.

Mixed languages and literacies

Bilingual and multilingual teams with mixed reading levels.

Training and developmentCapabilities

Core

  • Career path design
  • Competency framework
  • Curriculum development
  • E-learning
  • Facilitated programs
  • Instructional design
  • Intranet knowledge hub implementation
  • Knowledge checks & assessments
  • Learning management system implementation
  • Learning tracking dashboards
  • On-the-job training (OJT) programs
  • Process & procedure documentation
  • Quick reference guides
  • System, tool & equipment demos
  • Train-the-trainer
  • Training videos & podcasts

Advanced

  • Certification & continuing education programs
  • Coaching & mentorship programs
  • Content accessibility (e.g., language translation)
  • Content analytics
  • Content governance & updates
  • Leadership development programs
  • Microlearning
  • Regulatory compliance training
  • Safety & security training
  • Sales training
  • Simulations & scenario-based training
  • Supervisor & manager training
  • System & automation development
  • Training action plans

Training and development systemReturn on investment

  • Deeper bench for leadership roles
  • Stronger mastery of day-⁠to-⁠day work
  • Better retention of high performers
  • Fewer errors and safety incidents
  • Fewer compliance gaps and penalties

Case studies

Showing 16 of 22 case studies

Training & Development Team Transformation

Scoped and recruited a new operations learning and development team for a healthcare organization facing increased training demand as it brought dozens of roles in-house. The team expanded onboarding and development support to 10,000+ employees at 180+ locations and made training records more accurate and easier to access.

Healthcare · Training and development

Negative Review Response Training

Built a scenario-based training module that refreshed automotive customer service leaders on the basics of earning customer confidence after negative reviews and customer mistrust rose. As a result, automotive executives reported improved overall customer satisfaction with service representatives.

Automotive · Customer service

Hair Stylist Professional Development Academy

Built a video-based online academy teaching advanced and trending techniques to a salon network’s professional stylists. Stylist confidence and capability both rose.

Beauty · Training and development

Housekeeping Team Orientation

Created a multilingual onboarding program for housekeeping teams brought in-house from a vendor. New hires onboarded faster, CMS compliance findings fell, and training records became more accurate and easier to access.

Healthcare, Hospitality · Environmental services

Automotive Sales Training Support

Built interactive e-learning teaching automotive sales staff to match vehicle features to what buyers want during a flat product cycle. Job performance and vehicle sales both rose.

Automotive · Sales

Equipment Management Team Orientation

Built a new onboarding program for equipment management teams, including illustrated step-by-step procedures and systems training. Compliance with the new equipment management practices rose by more than 90%, and equipment rental costs and losses fell by millions of dollars.

Healthcare · Equipment management

Sales Team New Hire Training

Produced model-specific video tutorials, hosted on the company intranet, to onboard frontline sales hires consistently amid high turnover. New hires got up to speed faster, and refreshing product knowledge became easier.

Automotive · Sales

Food & Nutrition Team Orientation

Created a multilingual onboarding program for food and nutrition teams brought in-house from a vendor. New hires onboarded faster, food safety compliance findings fell, and training records became more accurate and easier to access.

Healthcare, Hospitality · Food and nutrition services

Waste Handling Compliance Program Build

Built a multi-state onboarding program for employees and contractors on waste handling and segregation under RCRA and state rules. Awareness of the regulations and of proper waste handling increased across the workforce, and exposure to compliance penalties fell by millions of dollars.

Healthcare · Waste management

Offshore Customer Service Team Orientation

Documented proprietary standard operating procedures for a pilot of offshore specialist and analyst teams acting as a shared service for 180+ domestic hospitals. The global team was onboarded, and service standards were defined and sustained throughout the pilot.

Healthcare · Shared services

Distribution Center Safety Program Build

Implemented a multi-state OSHA safety training program at 10+ distribution centers, giving frontline leadership teams a continuously updated curriculum and tracking mechanism to build a safety culture across a high-turnover workforce. Safety training became more frequent and consistent, and safety incidents decreased.

Healthcare · Supply chain

Pharmacy Leadership Pipeline Development

A 10-month cohort-based program was created to prepare current pharmacy managers and supervisors to become pharmacy directors. Internal subject-matter experts and peer mentors facilitated the program, focusing on pharmacy-specific operational leadership topics that were not adequately addressed by the company, pharmacy schools, licensing bodies, or professional societies. The existing training was too generic. The program helped create a ready bench of internal talent for pharmacy director openings across the company.

Healthcare · Pharmacy

Supply Chain Leadership Pipeline Development

Audited and updated the curriculum for a multi-year program that trains supply chain directors for a 180+ hospital network. After the update, cohort members could certify as supply chain directors faster, and the director pipeline became stronger and more efficient.

Healthcare · Supply chain

Career Path Design for Entry-Level Roles

Created a multi-tier development roadmap for entry-level supply chain roles across nearly 200 hospital and distribution center locations. The roadmap gave employees clear, achievable paths for growth, and job satisfaction and retention rose among first-year hires.

Healthcare · Supply chain

Inventory Management System Training

Built workflow diagrams, step-by-step procedures, and facilitator presentations to drive adoption of a new inventory forecasting tool across 10+ distribution centers. With education and change management, tool proficiency increased, leading to better inventory management visibility and practices, and a reduction in overstock and stock-out errors.

Healthcare · Supply chain

Contract Analyst Orientation

Developed an orientation program for new contract analysts at a group purchasing organization (GPO). The program included clear, step-by-step workflows with system screenshots. New hires proved able to evaluate contracts correctly with fewer manager escalations.

Healthcare · Procurement and contracting

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